AMI Information Systems FAQ
Is my data secure at AMI?
ANSWER: Yes. AMI is recognized as a Tier II data center and has the appropriate controls and redundancies in place to comply with our SSAE 16 Type II audit.
Can you fix network issues remotely or do you have to come to my office?
ANSWER: Most times a secured remote connection to your PC or server will allow our technicians the access they need to resolve an issue. In the case that a site visit is warranted we are able to do that as well.
Do you sell hardware and software?
ANSWER: Yes. Through our business partnerships with IBM/Lenovo, HP, Cisco and many others we have access to the best pricing to accommodate your hardware and software needs. We also develop custom software. Please contact AMI for more details.
What does Managed IT actually mean?
ANSWER: As a definition, Managed IT Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
My business already has an internal IT staff, why would I need AMI?
ANSWER: As the focus on IT and security increases every day, your internal IT staff can benefit by subsidizing some of its tasks to AMI. Having a Managed IT Services provider take care of Help Desk functions, Disaster Recovery or System Monitoring can free up time to concentrate on other IT needs while not having to add additional staff.
How do I contact a Help Desk if I have an issue?
ANSWER: Very simply pick up the phone and dial 800-558-3709. One of our patient and knowledgeable technicians will work to resolve your issue in a courteous and timely manner. You can also contact AMI via email with any issues.
My son/daughter knows a lot about computers so they help me if something is wrong, so why would I use AMI?
ANSWER: As we all become more dependent on technology and computers as a necessity in business it is important to make sure that you have an IT professional that is available for support any time that you need it. You can’t afford to be down because your son is at work and can’t deal with your issues when you need.
How long has AMI been in business?
ANSWER: AMI is happy to share that we are in our 33rd year of business serving the needs of businesses all across the country with hardware, software and Managed IT needs.
Why should my business choose AMI to handle my Managed IT needs ?
ANSWER: AMI has the infrastructure in place to handle all aspects of Managed IT. AMI’s Tier II data center, SSAE 16 Type 2 compliant along with a competent, professional and courteous staff make AMI the right partner to handle your Managed IT needs. Please contact AMI for a free one hour IT consultation.
Do you design websites?
ANSWER: Yes. We work very closely with Gemineye Design, Inc. and offer the latest in responsive custom website design. Contact AMI for more details and to see some of our work.